Frequently asked questions

SpineTech is a European technology company specialising in AI agents, Micro SaaS tools and custom software development. We help businesses save time and make money through intelligent automation and software that truly fits the way your organisation works.

Three things: (1) Senior expertise, directly accessible — no account managers, no juniors learning on your budget. (2) AI integrated into every project — from discovery to delivery, not as a gimmick. (3) Our proprietary Spine5 methodology — a structured, repeatable approach that guarantees transparency and predictability.

Our founders bring 25+ years of hands-on experience across startups, scale-ups and large corporates. We know what works, what fails — and why.

Our office is located at Braspenninglaan 10, 5237 NK 's-Hertogenbosch, the Netherlands. All our solutions are hosted on European infrastructure.

We work from three business lines:

Agentic Solutions — AI agents that automate horizontal business processes (HR, customer service, sales, IT, marketing).

Micro SaaS — Focused, single-purpose software tools for repetitive processes, live in days to weeks.

Customization — Fully bespoke software for company-specific processes that don't fit anywhere else.

An AI agent is autonomous software that independently executes tasks, makes decisions within defined boundaries, and communicates with people and systems. Think of a digital employee that never sleeps, never forgets, and fully traces everything it does — always within the rules you define.

We have playbooks for HR (from vacancy to onboarding), customer service (routing, FAQ handling, escalation), IT (monitoring, diagnosis, automatic remediation), sales (lead qualification, follow-up, reporting) and marketing (SEO content, social media planning, A/B reporting).

Micro SaaS are focused, single-purpose tools for processes that are repetitive, error-prone or time-consuming. No lengthy implementation projects — you go live in days to weeks. The right fit when you want to see value fast without starting a large custom development project.

When you have a process that fits nowhere else — a workflow that lives in someone's head, a spreadsheet held together with hope, or an integration that never quite works. That's not a limitation; that's an opportunity. We build the solution your business actually needs.

We follow our proprietary Spine5 methodology in 5 phases:

Insights (1–2 weeks) — Strategy & discovery.
Details (1–3 weeks) — Analysis & modelling via Domain Driven Design.
Development (weekly sprints) — Iterative build with continuous feedback.
Testing (1–2 weeks) — Functional, technical and UAT.
Production — Go-live, handover and ongoing support.

After every sprint you receive tangible results and can steer directly. No waiting months for a big-bang release. You get weekly demos, a live staging environment and weekly progress reports.

Yes. Go-live is the beginning, not the end. We guide the launch, ensure a smooth handover, provide your team with training and documentation, and offer post-launch support so your team can operate fully independently.

Your data always stays in Europe. We host exclusively on European infrastructure and operate fully GDPR-compliant. No exceptions.

We work with model routers and standardised interfaces, so you can integrate with any LLM of your choice — including self-hosted models. You're not locked into one provider, and your architecture stays future-proof as models evolve.

Safety is built in by design. Every agent has identity-bound permissions, mandatory human-in-the-loop checkpoints for critical decisions, and kill-switches with rollback options. We also provide comprehensive logging and real-time alerts, keeping your systems audit-ready at all times.

No. Our philosophy is co-creation, not replacement. AI agents take over the administrative burden, so your people can focus on work that truly adds value. HR focuses on people; the agent handles the paperwork.

That depends on the solution. Micro SaaS: days to weeks. AI agents based on existing playbooks: weeks. Full custom development: depends on scope, but always in sprints of 1–2 weeks with interim deliverables.

That depends on the solution. Our Micro SaaS products are priced at a fixed rate per employee — predictable and scalable. For AI agents and custom work, we define scope, timeline and budget during the Insights phase. No surprises afterwards.

Schedule a 30-minute introductory call — straight to the point. Or send us a message via the contact form.